Policies & Procedures
All orders within the US are shipped via USPS FEDEX, UPS or DHL with receipt confirmation and insurance. It takes approximately 5 to 10 business days for orders to be delivered after the order processing time frame and will require a signature at time of delivery. Packages shipped to a P.O. Box will be shipped via USPS only. Orders would be shipped once payment is confirmed and cleared.
Phi Hair offers overnight shipping for customers who require expedited delivery. Overnight shipping is only available for customers within the United States. All overnight shipments will be shipped via FedEx Overnight or USPS EXPRESS (not available to every zip code) and will require a signature at time of delivery. Please note your order will be shipped overnight AFTER PROCESSING TIME is completed. Overnight shipping does not change processing times. P.O. Box addresses are not accepted for FEDEX overnight deliveries.
International orders typically take up to10 business days for delivery and are shipped via FedEx. International shipping costs on this website DOES NOT cover tariffs charges by your home country. Please put this into consideration before you submit an order on this site. Phi Hair reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order. You will receive a tracking number via email to allow you to track your package in real-time through FedEx or USPS.
In an effort to prevent fraudulent purchases, we will ONLY ship to PayPal confirmed addresses. A PayPal confirmed address is an address that has been verified by PayPal as belonging to the purchaser per matching your credit card billing address. Please contact PayPal's Customer Service at 1-402-935-2050 or www.PayPal.com, with any questions related to confirming your shipping address.
RETURN & EXCHANGE POLICY
Phi Hair takes extreme pride and confidence in our product and takes every measure to ensure you receive a quality product, however all sales are FINAL and there are ABSOLUTELY NO REFUNDS allowed due to the exclusive nature and high appeal of our products. Customers are advised to complete exchange requests within 7 days of receipt in order to qualify for a store credit. Any exchange request not received within the specific time frame will be disqualified, The product must be sent back in the original condition (resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way (Original ties must remain intact as it was received by the customer). NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS (FULL LACE WIGS, LACE CLOSURES & LACE FRONTALS), CAN NOT BE RETURNED. EXCHANGED OR REPLACED. Send your Exchanged item(s) including your first name, last name, phone number, your exchange request and original receipt to:
Phi Hair LLC
3035 Stone Mountain St
P.O. Box 1993
Lithonia, GA 30058
For your protection, we suggest that all exchanges be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. No exchanges or returns will be accepted. The customer is responsible for all return freights in a product exchange transaction. Once received and determined to be in resalable form, a store credit would be issued. If the item was purchased during a promotion that has ended, the exchanged/store credit item would not qualify for the promotion in question
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Phi Hair will cover the cost of shipping the exchanged/new item back to the customer if priority shipping is selected. If Phi Hair does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without an exchange of product. NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS (FULL LACE WIGS, LACE CLOSURES & LACE FRONTALS), CAN NOT BE RETURNED. EXCHANGED OR REPLACED.
LIMITATION OF LIABILITY
Phi Hair, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Phi Hair will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Phi Hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Phi Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
Order processing begins as soon as an order is submitted. As a result, Order modifications are not permitted after an order is submitted. This includes changes to product, shipment methods, addresses, cancellations, etc.
Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be led to prosecution to the fullest extent of the law.
Your billing and shipping address must match in order to complete a transaction on this site. Phi Hair reserves the right to request additional payment and shipping verification after an order is submitted. In an effort to prevent fraudulent purchases, we will ONLY ship to PayPal confirmed addresses. A PayPal confirmed address is an address that has been verified by PayPal as belonging to the purchaser per matching your credit card billing address. Please contact PayPal's Customer Service at 1-402-935-2050 or www.PayPal.com, with any questions related to confirming your shipping address.
All International orders must be paid using the PayPal check out option. International orders without PayPal Seller Protection will be automatically canceled. Thank you for your understanding.
PLEASE READ the product description under each bundle deal for processing time frame. The general time frame ranges from 5-10 business days DEPENDING on which texture you order. Please READ under the description of that particular texture to ensure that you plan appropriately. If you have any questions, please contact us at email@example.com